Help Center

How to create a pre-alert

Tell us about a package before it arrives so we can match it to your account instantly.

Understanding your Suite Code

Why your Suite Code matters and where to put it at checkout.

How package consolidation works

Combine several packages into one shipment to save on international shipping.

What happens when a package arrives without a Suite Code

Unclaimed packages and how to claim one that belongs to you.

Understanding volumetric weight

Why a light but bulky box can cost more to ship than a small heavy one.

Choosing between DHL and FedEx

How to pick a carrier based on cost, speed and your destination.

How long is free storage, and what happens after?

Your free storage window, reminders, and what happens if it expires.

How Buy For Me works

Have our team purchase from Egyptian stores when you cannot check out yourself.

Adding a payment method

Supported payment methods for shipping and service fees.

Securing your account with two-factor authentication

Add an extra layer of protection to your ShipEgy account.