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ItalianoFrequently Asked Questions
Quick answers to the questions we hear most.
Yes. Creating an account and receiving your personal Egyptian address and Suite Code has no cost and no commitment. You only pay for services you actually use, like shipping or repacking.
Every package gets a free storage period from the day it arrives — see our Storage Policy for exact timelines. We send alerts well before storage expires so nothing is disposed of unexpectedly.
Yes — this is called consolidation. Select the packages in your mailbox, choose consolidation or full repacking, and we will combine them into a single, lighter shipment before you pay for international shipping.
Some Egyptian stores only accept local payment methods. Use Buy For Me — send us the product link and options, we review availability and cost, you pay the approved quote, and we purchase the item and deliver it straight into your ShipEgy mailbox.
We currently offer DHL and FedEx, with more carriers planned. You can compare estimated prices and delivery times for your specific package before choosing.
Yes. Every package received at our warehouse is photographed, weighed and measured, and the details appear in your mailbox before you make any shipping decision.
It is logged as unclaimed, along with photos of any visible sender information. Check your dashboard's Unclaimed Packages section and submit a claim with your order confirmation to have it matched to your account.
Yes — request an inspection from the package detail screen and our team will open it, verify the contents, and add extra photos for a small fee.
Photograph the item if possible and contact support right away. If it arrived damaged in transit to us, our team will help you file a claim with the relevant carrier or seller.
There is no limit on the number of packages you can receive — each one simply keeps its own individual storage countdown.
ShipEgy currently offers DHL Express Worldwide and FedEx International Priority and Economy services, with more carriers planned.
Price depends on the billable weight of your shipment — the greater of actual or volumetric weight — and your destination zone. Use the calculator for an instant estimate.
Yes — FedEx International Economy trades a longer transit time for a lower price, and appears automatically in your quotes when available for your destination.
Contact support with your tracking number. If you purchased shipping insurance, we will help you file a claim — see our Insurance & Claims page for details.
Every package includes 30 days of free storage starting the day it is received at our warehouse.
A daily fee of $0.50 per package applies until the package ships, is disposed of, or you are granted an extension.
Yes — request a storage extension from the package detail screen before the free period ends. Extensions are reviewed case by case.
After an extended period of unpaid storage fees and repeated reminders, unclaimed packages may be donated or disposed of. See our full Storage Policy for details.
Stripe, PayPal and Paymob are all supported for shipping, service fees and Buy For Me orders, alongside your ShipEgy wallet balance.
No. All payments are processed through PCI-compliant gateways — ShipEgy never stores your full card number.
Refund eligibility depends on how far a shipment has progressed. See our Refund Policy for the full breakdown.
Prices are shown in your selected display currency for convenience, but are calculated from a USD base rate; your payment provider may apply its own conversion at checkout.
Still have a question?
Browse the Help Center or reach out to our support team directly.