Privacy Policy

1. Introduction

This Privacy Policy explains how ShipEgy collects, uses, and protects information when you create an account, receive packages, or use our shipping and Buy For Me services.

2. Information We Collect

We collect information you provide directly, such as your name, contact details, shipping addresses, and order details for Buy For Me requests, as well as information generated by using the service, such as package weights, photographs, and shipment tracking history.

3. How We Use Your Information

We use your information to operate your mailbox and shipments, generate customs documentation, process payments, communicate updates about your packages, and improve our services. We do not sell your personal information to third parties.

4. Identity Verification Data

For certain account features or high-value shipments, we may request a government-issued ID or similar document to verify your identity. This information is used solely for verification and compliance purposes and is handled with restricted internal access.

5. Payment Information

Payment card details are collected and processed directly by our PCI-compliant payment processors (such as Stripe, PayPal, and Paymob). ShipEgy does not store your full card number on its own servers.

6. Sharing With Carriers and Service Providers

We share the information necessary to ship your package — such as your name, delivery address, and customs declaration details — with carriers like DHL and FedEx, and with service providers who help us operate the platform, such as payment processors and notification services.

7. International Data Transfers

Because ShipEgy connects customers worldwide with a warehouse in Egypt, your information may be processed or stored in countries other than your own, including Egypt, in order to provide the service.

8. Cookies and Tracking

ShipEgy uses cookies to remember your language and currency preferences and to understand how our website is used. See our Cookie Policy for full details and how to manage your preferences.

9. Data Retention

We retain account and shipment information for as long as your account is active and for a reasonable period afterward to comply with legal, tax, and customs record-keeping obligations.

10. Your Rights and Choices

Depending on your location, you may have rights to access, correct, or request deletion of your personal information. You can update most account details directly in your dashboard, or contact support for other requests.

11. Data Security

We apply reasonable administrative and technical safeguards to protect your information, including encrypted connections and restricted internal access to sensitive data. See our Security page for more detail.

12. Children's Privacy

ShipEgy is not directed at children, and we do not knowingly collect personal information from anyone under the age required to hold an account under these Terms.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced on this page with an updated effective date.

14. Contact Us

Questions about this Privacy Policy or your personal information can be sent through our Contact page.