ShipEgy

إرجاع إلى المتاجر المصرية

تحتاج إلى إعادة منتج إلى البائع الأصلي؟ نتولى عملية الإرجاع نيابةً عنك.

Why customers return items

Ordering internationally shouldn't mean losing your return rights

Egyptian stores' return policies still apply even when you're shipping through ShipEgy — we simply handle getting the item back to the seller.

Wrong size or fit

Sizing conventions can differ — inspect before you ship, and return what doesn't work.

Damaged or defective

An item arrived damaged or faulty and needs to go back to the seller for a refund or exchange.

Not as described

The product doesn't match its listing — color, material, or specifications are different than expected.

Changed your mind

Some sellers accept returns within a window even without a specific reason — check their policy first.

كيف تعمل الخدمة

Returning an item to the original seller

  1. Check the seller's return policy

    Confirm the item is within the return window before requesting — our team can help you find it.

  2. Request a return from your dashboard

    Select the package, state the reason, and attach any evidence such as photos.

  3. We repackage and ship it back

    Your item is packed and sent back to the original Egyptian seller's return address.

  4. Refund or exchange from the seller

    The seller processes your refund or exchange according to their own return policy once received.

ShipEgy handles the logistics, not the refund

We package and ship your item back to the seller, but the refund or exchange itself is issued directly by that seller according to their own return policy and timeline. Return shipping and any applicable fees are charged separately from your original shipment.

أسئلة متكررة

الأسئلة الشائعة

This depends on the seller's return policy and the reason for the return — some sellers cover return shipping for defective items, while change-of-mind returns are typically at the customer's cost.

We recommend requesting a return well before your free storage window ends, since a package cannot be both stored and returned indefinitely.

If a store's policy does not allow returns, ShipEgy is unable to force an exception — check the seller's policy before purchasing when possible.

هل أنت مستعد للبدء؟

أنشئ عنوانك المصري المجاني خلال دقائق — لا تكلفة عليك حتى تشحن شيئًا فعليًا.

أنشئ حسابك المجاني